As we emerge from the Covid restrictions, we continue to use primarily telephone based consultations.
Many consultations can be completed by telephone or e-consultation, however, if you wish to see a doctor face-to-face, we are now offering this option again. You can book a face-to-face appointment by telephoning the surgery. PLEASE BE AWARE THAT WE ARE EXTREMELY BUSY AT PRESENT AND THERE MAY BE A WAIT FOR AN APPOINTMENT. WE ARE DOING OUR BEST TO REDUCE THE WAITING TIME FOR APPOINTMENTS. If you would prefer a telephone appointment, you can book by phone or online. The doctor will call you as close to your appointment time as possible. Please ensure that we have your correct telephone number when booking your appointment, and if you book online, please advise us which telephone number you wish us to call if you have a landline & a mobile number on record.
If you (or the person who needs the appointment if you are making it for someone else) are unable to use the telephone, please inform the receptionist.
If the doctor decides you need to be seen face to face, this will be arranged.
For all attendances at the surgery, you will be expected to bring & wear a face covering over your nose, mouth & chin at all times within the building. We are restricting numbers within the building ; you may be asked to wait outside. We therefore recommend that you do not arrive more than 10 minutes before you appointment time.
Please use the telephone as the first point of contact.
Prescription requests should ideally be on line or via reception desk box.
Thanks for your cooperation at this time.
covid-19 vaccination programme
We are near the end of the programme provided by primary care. over the next month, we will be providing the last of the second doses to those we have vaccinated for their first dose. After this, the vaccination programme will be only provided by the national programme. Please let us know if you think you have missed out on your second dose from us.
We have now offered every patient over 50 & all at risk patients a first appointment for their covid vaccination. If you believe you have been missed, please contact the surgery as it is likely that we have been trying to contact you by telephone & not managed to catch you.
We will not be contacting patients between aged 18-49, who are not in an at risk category as these people will be vaccinated by via the national programme, rather than by local GP practices as we try to catch up with our backlog of practice work.
Our staff, and those of all local practices have worked extremely hard & given up much of their own time to provide the vaccination service at Ponteland & we are extremely grateful for their input & generosity in so doing.
We are forging ahead with vaccination & are now onto second vaccines for our patients who were early on in the system. First vaccines for all over 50’s will also continue to be offered at Ponteland. Our recall system is completely separate from the national system, so please bear with us if you receive a call when you have already had one from the national system.
We will contact all of those who had a first vaccine at Ponteland to offer a second one.
PLEASE DO NOT CALL THE RECEPTION ABOUT COVID VACCINATIONS UNLESS YOU ARE OVER 12 WEEKS SINCE YOUR FIRST VACCINATION.
We have noticed a large increase in calls to the practice about vaccination appointments & patients with more urgent problems are finding it increasingly difficult to get through
Over 1000 of our most vulnerable patients have been vaccinated so far with no reported serious side effects.
Thank you for your patience with the system & everyone’s fortitude in getting to the vaccination centre despite the winter weather!
If you have had your first vaccine at Ponteland medical centre, we will contact you to book your second appointment in due course.
If you have received a letter inviting you to a mass vaccine site, such as the Centre for Life, you may attend there for your vaccine if you wish.
Please ensure you are only booked in at one site to receive your vaccine.
Thank you for being patient and for your cooperation. Please be assured that we will contact you when it is your turn.
As you will be aware, the first phase of the NHS Covid-19 vaccination programme has started. Patients will be invited to have the Covid-19 vaccination in priority groups as set out by the government.
You will be invited to book your vaccination by telephone or text. Please ensure the practice has your correct mobile phone number. Our patients are being vaccinated at Ponteland medical centre. The notice for booking is often very short due to the vaccine delivery logistics.
Your appointment will only take around ten minutes and you will need to stay at the surgery for 15 minutes after you receive the vaccination.
If you need to cancel your covid vaccination clinic appointment on the day of the clinic – please phone 07871 415203 – this number is ONLY for cancellations on the day of your appointment. otherwise please contact the surgery on our usual number 01661 243050
Please do not contact the practice or any other part of the NHS to get an appointment until you receive your vaccination invitation. Your support is appreciated.
Find out more about the roll out at nhs.uk/covidvaccine
BREAST SCREENING SERVICE AT PRUDHOE WATERWORLD – March 2021
Some of you may have noticed that the mobile unit is now in position at Prudhoe waterworld & will be present until the summer
Eligible women from the practice will receive a letter, inviting them to ring the service to book an appointment:
Women over the age of 70 will not automatically receive an invite but can telephone the service on 0191 282 0202 to request an appointment.
The following information relates to our usual service and these booking arrangements will resume once the corona virus pandemic is over.
Practice Opening Hours are usually, 8am to 6pm Monday to Friday.
- -To book appointments please call the usual surgery number.
- -You can also book an appointment online by clicking here.
- -If you feel your problem is more urgent than this you will be seen by the Doctor on duty that day.
- Please note:
For Appointments for Riversdale at Oaklands Medical Centre Ring 01661 243050
Booking or Cancelling Appointments Online
You can book or cancel an appointment Online, by using our online booking system.
In order to use this service you need to obtain a user ID and password.
If you are already registered for On Line repeats you can use the same Log On details
Please call in to the Surgery with your repeat prescription slip and proof of identity as we can only set up your user name and password in person.
- Once you have registered please use the link below to log on to the On Line Appointment system
- We only have a limited number of simple GP appointment slots which can be booked on line. You will still need to book appointments for our Health Care Assistant and Practice Nurse in the normal way.
- If you no longer need an appointment please cancel it as early as possible so that we can give it to someone else.
- Please make it clear when you book, which number you would like the doctor to call if you have more than one telephone number on your records
Early Evening and Saturday appointments now available at the Hadrian Extra Care Hub, based at Corbridge Health Centre, Newcastle Road, Corbridge, NE45 5LG.
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings between 6.00pm and 8.00pm or on Saturday between 9am and 5pm.
These appointments need to be booked through our receptionists. (You can cancel any appointment made on 01434 636950 if the practice is closed)
- Home visits are usually only to those patients too ill or infirm to attend surgery.
- We would be grateful if you could bear this in mind when requesting a home visit as they are very time consuming and may disrupt other services the practice provides if requested inappropriately.
- It is helpful if you are able to let our reception staff know the nature of your problem when you request a home visit so we can assess its urgency.
Home visits should be requested ideally before 10am.
You may be asked to discuss your request for a home visit with a Doctor who may suggest other ways of managing your problem.