As we emerge from the Covid restrictions, we continue to use primarily telephone based consultations.
Many consultations can be completed by telephone or e-consultation, however, if you wish to see a doctor face-to-face, we are now offering this option again. You can book a face-to-face appointment by telephoning the surgery. PLEASE BE AWARE THAT WE ARE EXTREMELY BUSY AT PRESENT AND THERE MAY BE A WAIT FOR AN APPOINTMENT. WE ARE DOING OUR BEST TO REDUCE THE WAITING TIME FOR APPOINTMENTS. If you would prefer a telephone appointment, you can book by phone or online. The doctor will call you as close to your appointment time as possible. Please ensure that we have your correct telephone number when booking your appointment, and if you book online, please advise us which telephone number you wish us to call if you have a landline & a mobile number on record.
If you (or the person who needs the appointment if you are making it for someone else) are unable to use the telephone, please inform the receptionist.
If the doctor decides you need to be seen face to face, this will be arranged.
For all attendances at the surgery, you will be expected to bring & wear a face covering over your nose, mouth & chin at all times within the building. We are restricting numbers within the building ; you may be asked to wait outside. We therefore recommend that you do not arrive more than 10 minutes before you appointment time.
Please use the telephone as the first point of contact.
Prescription requests should ideally be on line or via reception desk box.
Thanks for your cooperation at this time.
covid-19 vaccination programme
The booster & 4th dose vaccination programme is well under way. you can book online or by calling 119. there is also a walk-in service at certain times at the Hexham mart site for adults. If you use the walk-in service, you will need to bring proof that you are eligible.
Covid Vaccination Boosters are being organised by the PCN and appointments should be available very shortly. Please Note that these appointments will not be at Oaklands Health Centre.
We are near the end of the programme provided by primary care. over the next month, we will be providing the last of the second doses to those we have vaccinated for their first dose. After this, the vaccination programme will be only provided by the national programme. Please let us know if you think you have missed out on your second dose from us.
PLEASE DO NOT CALL THE RECEPTION ABOUT COVID VACCINATIONS UNLESS YOU ARE OVER 12 WEEKS SINCE YOUR FIRST VACCINATION.
We have noticed a large increase in calls to the practice about vaccination appointments & patients with more urgent problems are finding it increasingly difficult to get through
If you need to cancel your covid vaccination clinic appointment on the day of the clinic – please phone 07871 415203 – this number is ONLY for cancellations on the day of your appointment. otherwise please contact the surgery on our usual number 01661 243050
Please do not contact the practice or any other part of the NHS to get an appointment until you receive your vaccination invitation. Your support is appreciated.
Find out more about the roll out at nhs.uk/covidvaccine
BREAST SCREENING SERVICE AT PRUDHOE WATERWORLD – March 2021
Some of you may have noticed that the mobile unit is now in position at Prudhoe waterworld & will be present until the summer
Eligible women from the practice will receive a letter, inviting them to ring the service to book an appointment:
Women over the age of 70 will not automatically receive an invite but can telephone the service on 0191 282 0202 to request an appointment.
The following information relates to our usual service and these booking arrangements will resume once the corona virus pandemic is over.
Practice Opening Hours are usually, 8am to 6pm Monday to Friday.
- -To book appointments please call the usual surgery number.
- -You can also book an appointment online by clicking here.
- -If you feel your problem is more urgent than this you will be seen by the Doctor on duty that day.
- Please note:
For Appointments for Riversdale at Oaklands Medical Centre Ring 01661 243050
Booking or Cancelling Appointments Online
You can book or cancel an appointment Online, by using our online booking system.
In order to use this service you need to obtain a user ID and password.
If you are already registered for On Line repeats you can use the same Log On details
Please call in to the Surgery with your repeat prescription slip and proof of identity as we can only set up your user name and password in person.
- Once you have registered please use the link below to log on to the On Line Appointment system
- We only have a limited number of simple GP appointment slots which can be booked on line. You will still need to book appointments for our Health Care Assistant and Practice Nurse in the normal way.
- If you no longer need an appointment please cancel it as early as possible so that we can give it to someone else.
- Please make it clear when you book, which number you would like the doctor to call if you have more than one telephone number on your records
Early Evening and Saturday appointments now available at the Hadrian Extra Care Hub, based at Corbridge Health Centre, Newcastle Road, Corbridge, NE45 5LG.
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings between 6.00pm and 8.00pm or on Saturday between 9am and 5pm.
These appointments need to be booked through our receptionists. (You can cancel any appointment made on 01434 636950 if the practice is closed)
- Home visits are usually only to those patients too ill or infirm to attend surgery.
- We would be grateful if you could bear this in mind when requesting a home visit as they are very time consuming and may disrupt other services the practice provides if requested inappropriately.
- It is helpful if you are able to let our reception staff know the nature of your problem when you request a home visit so we can assess its urgency.
Home visits should be requested ideally before 10am.
You may be asked to discuss your request for a home visit with a Doctor who may suggest other ways of managing your problem.