Booking an Appointment Important Update
Corona virus and appointments: Update on 18th March 2020.
Important changes: as part of the Corona virus outbreak, we are moving to a primarily telephone based consultation set up.
Appointments will not be face to face and will be via telephone appointments. The doctor will call you as close to your appointment time as possible. Please ensure that we have your correct telephone number when booking your appointment.
If the doctor decides you need to be seen face to face, this will be arranged.
If the doctor arranges a time for you to attend the surgery, you will be expected to bring & wear a face covering over your nose, mouth & chin at all times within the building. We are restricting numbers within the building ; you may be asked to wait outside. We therefore recommend that you do not arrive more than 10 minutes before you appointment time
Please use the telephone as the first point of contact.
Prescription requests should ideally be on line or via reception desk box.
Thanks for your cooperation at this time of change.
Covid-19 Coronavirus self care infomation.
During the current Coronavirus outbreak the advise what to do if you feel you have a respiratory illness is changing rapidly.
What we are doing to ensure we can resume all services as soon as we can.
Our practice is working extremely hard to manage the backlog of work and patient appointments as a result of Covid-19.
Please be assured that we are doing all we can to arrange appointments and services for you as quickly as possible.
Please also be mindful that, at times, our workforce may be affected by Covid-19, so our team may be smaller than usual. We are, however, all doing our very best to look after you. We ask you to be patient, polite and respectful. No type of abuse will be tolerated by any member of our GP practice team.
We are taking all the necessary steps to protect you and our staff from coronavirus. Robust measures are in place to ensure that practices are safe. This includes the installation of social distancing signage, reception screens, one-way systems, hand sanitising stations and use of PPE.
When to self-isolate
If you have symptoms of COVID-19, however mild, you must self-isolate for at least 10 days from when your symptoms started. Please do not come to the surgery. You should arrange to have a test to see if you have COVID-19.
If you are not experiencing symptoms but have tested positive for COVID-19, you also must self-isolate for at least 10 days, starting from the day the test was taken.
If you develop symptoms during this isolation period, you must restart your 10-day isolation from the day you develop symptoms. If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
High risk groups
If you are in a high risk group, you can still go out provided you are well but you should:
Maintain two metres distance from people outside your support bubble
Avoid crowded spaces
Wear a face covering in shops and other enclosed spaces
Avoid touching your face
Wash your hands carefully and more frequently than normal
use sanitiser outside your home (where available) especially as you enter a building and after you have had contact with surfaces.
Some useful links to information about shielding, face coverings, self-isolation, testing and staying safe outside your home:
• Shielding and protecting those who are clinically extremely vulnerable – https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
• How to wear face masks – https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
• How to get a self-isolation note for work: https://111.nhs.uk/isolation-note
• How to get a test: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ or phone 119
• How to stay safe outside your home https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home
• Stay at home guidance: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
• Latest statistics for Northumberland:
• Find out how many confirmed cases are there in your area – https://www.bbc.co.uk/news/uk-51768274
The following information relates to our usual service and these booking arrangements will resume once the corona virus pandemic is over.
Practice Opening Hours are usually, 8am to 6pm Monday to Friday.
- -To book appointments please call the usual surgery number.
- -You can also book an appointment online by clicking here.
- -If you feel your problem is more urgent than this you will be seen by the Doctor on duty that day.
- Please note:
For Appointments for Riversdale at Oaklands Medical Centre Ring 01661 832287
WE ARE AWARE OF THE CURRENT TELEPHONE LINE ISSUES AND APOLOGISE IF YOU ARE HAVING DIFFICULTY GETTING THROUGH TO RECEPTION. A new telephone system has been ordered to cope with the number of lines required, but is unfortunately taking longer than expected to commission. We are grateful for your patience.
Booking or Cancelling Appointments Online
You can book or cancel an appointment Online, by using our online booking system.
In order to use this service you need to obtain a user ID and password.
If you are already registered for On Line repeats you can use the same Log On details
Please call in to the Surgery with your repeat prescription slip and proof of identity as we can only set up your user name and password in person.
- Once you have registered please use the link below to log on to the On Line Appointment system
- We only have a limited number of simple GP appointment slots which can be booked on line. You will still need to book appointments for our Health Care Assistant and Practice Nurse in the normal way.
- If you no longer need an appointment please cancel it as early as possible so that we can give it to someone else.
Early Evening and Saturday appointments now available at the Hadrian Extra Care Hub, based at Corbridge Health Centre, Newcastle Road, Corbridge, NE45 5LG.
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings between 6.00pm and 8.00pm or on Saturday between 9am and 5pm.
These appointments need to be booked through our receptionists. (You can cancel any appointment made on 01434 636950 if the practice is closed)
- Home visits are usually only to those patients too ill or infirm to attend surgery.
- We would be grateful if you could bear this in mind when requesting a home visit as they are very time consuming and may disrupt other services the practice provides if requested inappropriately.
- It is helpful if you are able to let our reception staff know the nature of your problem when you request a home visit so we can assess its urgency.
Home visits should be requested ideally before 10am.
You may be asked to discuss your request for a home visit with a Doctor who may suggest other ways of managing your problem.