Riversdale Surgery GDPR Privacy Statement & Access to Medical Records

The Practice  complies with the General Date Protection Regulation (GDPR). Any request for access to notes by a patient, patient's representative or outside body will be dealt with in accordance with the Act. 

How we use your medical records

This practice handles medical records in-line with current  laws on data protection and confidentiality.

We share medical records with those who are involved in providing you with care and treatment.

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

You have the right to be given a copy of your medical record.

You have the right to object to your medical records being shared with those who provide you with care.

You have the right to object to your information being used for medical research and to plan health services.

You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office if you have concerns how your data is used.

The Data Protection officer for the Practice is:

Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following Email: liane.cotterill@nhs.net

 Or you can write to the DPO at: 

Liane Cotterill, Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road



TS17 6BL

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health treatment so that those treating you can give you the best possible care.

This information may be used for managment and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see you records please contact the Practice Manager.

Patient Rights and Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar respectful way. It is you responsibility to keep your appointments, inform us of past illnesses, medication, hospital admissions and any other relevant details.

If you are unable to attend a pre-arranged appointment, please ring as soon as possible and let us know, so that we can offer the appointment to other patients. Even half an hour's notice can be sufficient to enable another patient to be seen.

If you arrive late for your appointment it may not be possible for the Doctor to see you (depending on how late you are) and the receptionist may ask you to re-arrange the appointment for another time.

Our surgeries do run late from time to time and we will do our best to inform patients when this happens.

It is possible to arrange a telephone consultation with our doctors. You can do this by speaking to the receptionist and she will take your details and book a telephone consultation with the doctor for you.

Violent or Abusive Behaviour

We take seriously any threatening, abusive or violent behavior against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behavior. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of Address

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the Practice area you will need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of you NHS Medical Card

National Data Opt-Out

As part of the National Data Opt-Out programme, which came into effect on 25/5/2018, you now need to follow this link  to opt out of having any confidential patient information to be used for purposes beyond your individual care and treatment removed from the National NHS data base. (Such as for planning and research)