Change of Address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the Practice area you will need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of you NHS Medical Card
Access to Medical Records
The Practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient's representative or outside body will be dealt with in accordance with the Act. Please contact our Practice Manager for further information.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health treatment so that those treating you can give you the best possible care.
This information may be used for managment and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see you records please contact the Practice Manager.
Patient Rights and Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar respectful way. It is you responsibility to keep your appointments, inform us of past illnesses, medication, hospital admissions and any other relevant details.
If you are unable to attend a pre-arranged appointment, please ring as soon as possible and let us know, so that we can offer the appointment to other patients. Even half an hour's notice can be sufficient to enable another patient to be seen.
If you arrive late for your appointment it may not be possible for the Doctor to see you (depending on how late you are) and the receptionist may ask you to re-arrange the appointment for another time.
Our surgeries do run late from time to time and we will do our best to inform patients when this happens.
It is possible to arrange a telephone consultation with our doctors. You can do this by speaking to the receptionist and she will take your details and book a telephone consultation with the doctor for you.
Violent or Abusive Behavoiour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.