Our Feedback

Our NHS contract now asks us to provide information on the percentage of our patients who would recommend our Practice to their Friends or Family.

If you would like to complete a short feedback form please pick one up from our reception areas and return it so we can collate the information. This information has to be fed back to NHS England who use it to compare practices across the country.

You will also have the opportunity to leave any other comments about your experience at the Surgery.

Whilst we are always happy to receive any constructive comments this does not replace our In House complaints procedure which should still be used if you wish to resolve any problems you may have encountered with our services.

A selection of recent feedback figures from those Patients who would recommend our practice to Friends and Family:

January 2019  1 out of 1  respondents said 'Extremely Likely' 100%

February 2017 3 out of 3  respondents said 'Extremely Likely' 100%

March 2019 4 of 4  respondents said ' Extremely likely' 100%

April 2019  1 of 1 respondents said 'Extremely likely' 100%

 

Comments

 

'Due to moving a lot I have to move GPs also. I've never experienced such attentive and caring staff in reception. Excellent GP service thank you.

Fantastic friendly staff. Dr was excellent with our young son. Have only positive things to say about this practice.

'If I had a gold star I would attach one! Everyone is always excellent that I deal with.'

'Always very satisfied'

'Always willing to help, appointments normally quite easy to get'

'Easy to get appointments'

'Emergency appointment service excellent from this practice'

'Have always had excellent service for the past 45 years'

'Always accessible, unfailingly caring and polite, excellent modern premises 10 out of 10'

'Very accommodating for appointments , can always be see when required'

'Never have trouble with appointments and staff are very helpful'

'As always excellent in every way'

'GP is always helpful and explains things in every way'

'Great service as usual'

'Extremely good service, prompt attention, high patient care'

'Receptionists fab, service fab, super doctors.'

'We are so pleased with the service that this practice gives'

'We are so fortunate at this practice to be able to get appointments and the medical attention that we need'

Patient Participation Group

If you have any suggestions that you would like our patient participation group to discuss with the practice please let us know via our practice manager .

To see our most recent CQC inspection report please click here.